All our apparel is MADE TO ORDER and requires up to 9 business days to create (often it’s faster, but sometimes it isn’t). After that, shipping takes between 1-5 business days depending on the shipping service you selected.
All orders are shipped via USPS unless otherwise requested and discussed prior to placing the order.
If there has been some shipping complications (such as you receiving another person’s item and there was a mix up in the mail), please send us PHOTOS of what was received with original packaging so we can sort out what happened during delivery and we will send a replacement free of charge immediately, and cover the costs of the incorrect item being returned to us. *Photo evidence is absolutely mandatory!*
If you provided an incorrect or impartial address and your parcel is returned to sender, you are responsible for the costs of re-shipping the parcel and any costs incurred from the post office to obtain your parcel (sometimes they charge return shipping). If at the point in which we receive the returned parcel you would like a refund, a refund will be granted less the cost of initial postage, any fees incurred, plus a 10% restocking fee – so please make sure your address is complete & correct!
We cannot be responsible for lost or stolen items in the mail, and every order is shipped with tracking via USPS. There’s always insurance on all orders sent so in the event that something goes wrong we’ll submit a claim and work with you for either a replacement or a refund.